Enterprise Support

We stand behind you in a Tier 2 support model for the Software Products and Environments we deliver with you, or lead with Tier 1.

Our Enterprise Support team offers follow-the-sun, 24x7x365 Site Reliability Engineering (SRE) for your critical workloads.

We offer financially backed Service Level Agreements (SLAs) to customers from startups to large banks.

Customers who opt for Practiv Enterprise Support can email support@practiv.com where incoming requests are immediately escalated and tracked against the SLA; or chat directly any time of the day (bottom right of this window).

Our Enterprise Support goes hand in hand with our Managed Services.